Terms & Conditions Policy

Terms & Conditions Policy Last updated: 4th October 2016.

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the www.jamesrosetherapy.com website and/or booking an individual session operated by James Rose Therapy (“us”, “we”, or “our”). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others (“participant”) who access or use the website or our individual sessions. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.



To make an individual booking with James Rose clients need to make a booking enquiry. This can be done by emailing info@jamesrosetherapy.com or by telephoning 020 8798 3757. James Rose Therapy will reply to any booking enquiry within 24 hours. Where an individual session is available James Rose Therapy will provisionally reserve the space(s)/date(s) and will email the client confirmation of this. The provisional reservation will be valid for 7 days unless otherwise stated and will only be confirmed once full payment for the space(s)/date(s) has been received. James Rose Therapy will send a separate email containing an invoice for the individual session. The invoice will cover the cost of the individual session plus any additional items requested by the participant. Clients will need to pay the invoice in full using BACS transfer, cheque or cash. Where a client is not able to use BACS transfer, cheque or cash, it is at the discretion of James Rose Therapy to determine if an individual session can be confirmed and paid for at the start of the individual session. James Rose Therapy will email a booking confirmation to the client within 24 hours of full payment being received. The booking confirmation email will confirm the individual session (and any additional items) booked, date, start time, expected end time and location, James Rose Therapy facilitators contact details and what to bring to the individual session. Please refer to our Cancellations and Refunds Terms should an amendment to a booking be required. The prices on our website and promotional leaflets are correct at time of publication, however, we reserve the right to raise or lower our prices at any time. James Rose Therapy reserve the right not to accept or fulfil a booking request and all booking requests are subject to availability. When a reservation is made by one person on behalf of another person or other people, the person making the reservation confirms to us that he or she has the authority to make such a booking on behalf of the other person(s).



James Rose Therapy reserves the right to vary an individual session and thus exclude listed techniques and itineraries as deemed appropriate. James Rose Therapy may, on very rare occasions, shorten an individual session and thus exclude listed techniques and itineraries, if a participant is deemed inadequately prepared to complete the individual session, exercise or technique. No refunds will be offered for any amended individual session. UNDER 18’S POLICY Minors aged 16-17 years old may, on occasion, be authorised to participate in the individual sessions provided they are accompanied at all times by an adult. Any under 18 participant joining an individual session must be agreed in writing in advance of the individual session by James Rose Therapy. It is at the discretion of James Rose Therapy to determine if an under 18 is suitable to participate in the individual session and any decision made by James Rose Therapy must be respected and adhered to.



We understand that it is not always possible to make a scheduled booking for an individual session. To cancel or amend an individual session booking please email info@jamesrosetherapy.com. Provided that 24 hours’ notice is given before the scheduled start time of an individual session James Rose Therapy will charge a cancellation fee of £25.00. James Rose Therapy are unable to refund participants who do not show for an individual session or cancel an individual session with less than 24 hours’ notice. In these circumstances the full fee for the individual session will be charged to the client. James Rose Therapy reserves the right to cancel an individual session for any reason. In the unlikely event James Rose Therapy cancels a scheduled individual session, clients will be informed via their contact email address and an attempt will also be made to contact clients via their contact phone number. In such an occasion a full refund will be given via the original payment method for an individual session and an additional individual session date offered.



James Rose Therapy is unable to provide any secure storage areas at our venues. Participants are advised to bring only essential items and are responsible for any items they bring with them into the individual session. It may be possible to store small items in the venue but participants do so at their own risk of loss, theft or damage. James Rose Therapy are not liable for any loss, theft or damage caused to a participant’s belongings before, during or after an individual session.

Participants are also responsible for their own safety throughout the individual session and are expected to exercise due care and attention at all times throughout the individual session. James Rose Therapy is not liable for any injury, accident or even death caused to a participant during an individual session.

Participants acknowledge that taking part in an individual session with James Rose Therapy can be physically and emotionally strenuous. If you have a known medical condition or feel unwell it is your responsibility to declare this in full prior to the start of the individual session, where appropriate, to bring a medical certificate authorising participation in the individual session. James Rose Therapy reserve the right to refuse to allow a participant to take part in an individual session based on the medical declaration.

Participants accept that taking part in individual sessions that involve movement and physical exercises carry the risk of causing injury, both minor and potentially major or even death, and that they participate at their own risk. James Rose Therapy is not liable for any injury, accident or even death caused to a participant before, during or after an individual session. Participants agree to sign a Release of Liability form at the start of each individual session to confirm that they have voluntarily enrolled to partake in an individual session and that they waive, release and forever discharge James Rose Therapy from any and all responsibility or liability for injuries or damages resulting from participation in our individual sessions.



James Rose Therapy reserves the right to refuse a participant to take part in an individual session, at the start of, or at any time during the individual session, should the participant’s behaviour be deemed to be offensive. James Rose Therapy also reserves the right to stop a participant joining an individual session if we feel their behaviour may put the safety of others at risk. James Rose Therapy request that mobile phones are turned off or placed into airplane mode for safety reasons. We reserve the right to stop a participant joining an individual session, or to continue with an individual session, if we feel that their use of a mobile phone is a nuisance or could place them in danger whilst using the device.



Please refer to the James Rose Therapy Privacy Policy for information on how we use and store your data.



Our website may contain links to third-party web sites or services that are not owned or controlled by James Rose Therapy. James Rose Therapy has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that James Rose Therapy shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or I connection with the use of or reliance on any such content, goods or services available through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.



We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. Thank you for taking the time to read our Terms and Conditions. If you have any questions concerning our Terms please contact us.

Our goal is always to provide practical, positive and sustainable
changes to all aspects of our clients’ lives.